Skip to content

Shipping Details

  • Online orders are shipped Tuesday-Friday.
  • Curbside pick-up is available for Kingston customers. Orders can be placed online or via phone.
  • Free Local Delivery - Kingston, ON - Details here
  • Free Shipping in Canada and the USA - details below.
  • Please note - Delivery time guarantees by carriers are not available at this time.

Free Shipping on orders $199+ in Canada and to the USA

Orders over $199 and under 6kg ship for free in Canada* and to the USA (48 contiguous States).

*Except for the NWT, Nunavut, PEI, Newfoundland  & Labrador, and the Yukon. We hope to extend free shipping to these provinces soon.

Canada - Flat Rate shipping for orders under $199

For a limited time we are offering discounted shipping at a flat rate for orders under $199 in Canada.

  • Canada Central - Expedited $12.99 / Express $14.99
  • Canada West - Expedited $14.99 / Express $17.99
  • Canada Maritimes - Expedited $15.99 / Express $18.99
USA - Free Shipping

Currently we are offering free shipping on USA orders over $199 and under 6kg to the 48 contiguous states. 7-10 business day delivery.

 USA - Flat Rate Shipping (orders under $199)

There are two delivery speed choices for US orders under $199 & under 6kg.

  • Regular Delivery:  $19.99 ( 6-10 business day delivery
  • Expedited Delivery: $26.99  (4-7 business day delivery)

    General Shipping Details

    • Orders placed before Noon EST Tue-Fri will ship out on the same day. Orders placed Sun/Mon will ship on Tuesday.
    • All shipments by Expedited, Express, and Priority are insured for $100 against loss, theft, and damage.
    • Tracking information will be provided on all supported shipping services (Expedited and up). 
    • Free Shipping Offers NOT valid on cases of tennis & squash balls or orders containing demo racquets.
    • Free and flat rate are based on a shipment weighing 6kg or less. Contact us for over-weight orders.
    • When items are returned from orders over $199 with free shipping and the new order amount falls below $199, the original shipping charge we paid will be deducted from the refund.

    Example of what a 6kg box can carry is:

    • 1 - 12 racquet bag
    • 2 racquets + 2 pair of shoes (no shoe boxes)
    • 4 racquets

    Notes to shipping items above:

    • Delivery times above are an estimate only and may vary depending on your address. We ship from Kingston, ON Canada.
    • When estimating shipping time do not count the day it was shipped.
    • Shipping weight is the volumetric weight of the box as outlined by Canada Post and UPS, not product weight.
    • Free ship and Flat Rate rates are based on a volumetric weight of 6 kg or less. Volumetric weight is calculated by box dimension in inches (length x width x height) / 5000. Eg (75x33x12) / 5000 = 5.94 kg
      • Overweight (6kg+) or remote/distant delivery orders may be subject to a shipping surcharge. We will contact you before processing the order.
      • We reserve the right to cancel an order for any reason.
      • Free Shipping is based on order total before taxes.

       Lost/Damaged Orders

      Lost or damaged orders must be reported within 5 days of expected delivery date. If a carrier refuses to accept a claim for a lost or damaged shipment because the time lapse exceeds its liability period, the loss will be assumed by the customer.

      • Damaged delivery boxes should be noted with the carrier at time of delivery.
      • Racquet Science will not be liable for losses resulting from shipping delays, errors or non-delivery.
      • Losses or damage on returned items are the customers responsibility. Please make sure your parcel is insured and tracked.