- Online orders are shipped Tuesday-Friday.
- Curbside pick-up is available for Kingston customers. Orders can be placed online or via phone.
- Free Local Delivery - Kingston, ON - Details here
- Free Shipping in Canada and the USA - details below.
- Please note - Delivery time guarantees by carriers are not available at this time.
Free Shipping on orders $199+ in Canada and to the USA
Orders over $199 and under 6kg ship for free in Canada* and to the USA (48 contiguous States).
*Except for the NWT, Nunavut, PEI, Newfoundland & Labrador, and the Yukon. We hope to extend free shipping to these provinces soon.
Canada - Flat Rate shipping for orders under $199
For a limited time we are offering discounted shipping at a flat rate for orders under $199 in Canada.
- Canada Central - Expedited $12.99 / Express $14.99
- Canada West - Expedited $14.99 / Express $17.99
- Canada Maritimes - Expedited $15.99 / Express $18.99
Currently we are offering free shipping on USA orders over $199 and under 6kg to the 48 contiguous states. 7-10 business day delivery.
USA - Flat Rate Shipping (orders under $199)
There are two delivery speed choices for US orders under $199 & under 6kg.
- Regular Delivery: $19.99 ( 6-10 business day delivery
- Expedited Delivery: $26.99 (4-7 business day delivery)
General Shipping Details
- Orders placed before Noon EST Tue-Fri will ship out on the same day. Orders placed Sun/Mon will ship on Tuesday.
- All shipments by Expedited, Express, and Priority are insured for $100 against loss, theft, and damage.
- Tracking information will be provided on all supported shipping services (Expedited and up).
- Free Shipping Offers NOT valid on cases of tennis & squash balls or orders containing demo racquets.
- Free and flat rate are based on a shipment weighing 6kg or less. Contact us for over-weight orders.
- When items are returned from orders over $199 with free shipping and the new order amount falls below $199, the original shipping charge we paid will be deducted from the refund.
Example of what a 6kg box can carry is:
- 1 - 12 racquet bag
- 2 racquets + 2 pair of shoes (no shoe boxes)
- 4 racquets
Notes to shipping items above:
- Delivery times above are an estimate only and may vary depending on your address. We ship from Kingston, ON Canada.
- When estimating shipping time do not count the day it was shipped.
- Shipping weight is the volumetric weight of the box as outlined by Canada Post and UPS, not product weight.
- Free ship and Flat Rate rates are based on a volumetric weight of 6 kg or less. Volumetric weight is calculated by box dimension in inches (length x width x height) / 5000. Eg (75x33x12) / 5000 = 5.94 kg
- Overweight (6kg+) or remote/distant delivery orders may be subject to a shipping surcharge. We will contact you before processing the order.
- We reserve the right to cancel an order for any reason.
- Free Shipping is based on order total before taxes.
Lost/Damaged Orders
Lost or damaged orders must be reported within 5 days of expected delivery date. If a carrier refuses to accept a claim for a lost or damaged shipment because the time lapse exceeds its liability period, the loss will be assumed by the customer.
- Damaged delivery boxes should be noted with the carrier at time of delivery.
- Racquet Science will not be liable for losses resulting from shipping delays, errors or non-delivery.
- Losses or damage on returned items are the customers responsibility. Please make sure your parcel is insured and tracked.