- Online orders are shipped Tuesday-Friday.
- Order pick-up is available for Kingston, ON customers. Orders can be placed online or via phone.
- Free Local Delivery - Kingston, ON - Details here
- Free Shipping in Canada / Discounted to USA on $199 orders.
- Please note - Delivery time guarantees by carriers are not available at this time.
Canada - orders over $89 before tax
Canadian orders $89+ and under 4kg ship for free in Canada. See general details below.
Processing order time to pick & ship free shipping orders is 3-4 business days (Mon-Fri excluding holidays).
See details below.
Canada - Orders under $89 before tax
For a limited time we are offering discounted shipping at a flat rate for orders under $89 in Canada. See details below.
- Canada ON/QC - Ground $14.65 / Expedited $17.97
- Canada West - Ground $17.65 / Expedited $23.97
- Canada Maritimes - Ground $15.99 / Expedited $19.99
Processing order time to pick & ship paid shipping orders is 24 hours (Tue-Fri excluding holidays)
USA - Orders under $199 before tax
There are two delivery speed choices for US orders under $199 & under 4kg. See details below.
- Ground Delivery: $29.99 ( 6-10 business day delivery)
- Expedited Delivery: $39.99 (4-7 business day delivery)
USA - Orders over $199 before tax
Receive discounted Shipping - for a limited time on orders $199+ and under 4kg volumetric weight. See details below.
- Ground shipping - $26.46 ( 6-10 business day delivery)
- Expedited Delivery - $34.21 (4-7 business day delivery)
Delivery times above are an estimate only and may vary depending on your address. We ship from Kingston, ON Canada.
Please note, US parcels may, from time to time, be stopped by the US Border Patrol / Customs for inspection. This may delay delivery times and since this is random and out of our control guaranteed delivery times will not apply.
General Shipping Details
- Orders with paid shipping placed before Noon EST Tue-Fri will generally ship within 24 hours. Orders placed Sat/Sun/Mon will ship on Tuesday.
- Orders with free shipping promotion will generally ship within 3-4 business days of receiving the order.
- The delivery time you see on the shipping selections is the processing time + shipping service time added together in most situations.
- Free shipping offers are not valid on cases of tennis, squash, pickleball balls, and badminton shuttles or orders containing demo racquets.
- Product that is marked down by 25% or more may not qualify for free shipping. If it has free shipping as an option during checkout then it qualifies for free shipping.
- Free and flat rate are based on a shipment weighing 4kg or less.
- When items are returned from Free shipping orders and the new order amount falls below $89, the original shipping charge paid will be deducted from the refund.
- Shipping time does not include the day it was shipped.
- Shipping weight is the volumetric weight of the box as outlined by Canada Post and UPS, not product weight.
- Overweight (4kg+), remote, or Extended Delivery Distances (EDD) may be subject to a shipping surcharge. We will contact you before shipping your order.
- We reserve the right to cancel any order.
Example of what a 4kg box can carry is:
- 1 tennis or 2 squash or 2 badminton racquets
- 1 pair of shoes
- 2 pickleball paddles
Lost or damaged orders must be reported within 7 days of expected delivery date. If a carrier refuses to accept a claim for a lost or damaged shipment because the time lapse exceeds its liability period, the loss will be assumed by the customer.
- Damaged delivery boxes should be noted with the carrier at time of delivery.
- Racquet Science will not be liable for losses resulting from shipping delays, errors, non-delivery, or theft.
- Losses or damage on returned items are the customers responsibility. We recommend your parcel is insured, trackable, and a signature required.
If you have more questions - feel free to reach us:
by email - email@example.com
by phone - 1.613.766.3231 Tue-Fri 11am-5pm EST .
Larry Howes and the Racquet Science Team