Shipping Details

Shipping Details

We are proud to ship by Canada Post in Canada, USA, and the rest of the world  from beautiful Kingston, Ontario, Canada.

  • All shipments by Expedited, Express, and Priority are insured for $100 against loss, theft, and damage.
  • Tracking information will be provided on all supported shipping services. 
  • Our aim is to ship your order within 48 hours of receiving it excluding weekends and holidays.

Free Shipping in Canada

From time to time we will offer free shipping on certain items or products.  

Currently we offer free shipping on Canadian orders over $99 to all provinces except NWT, Nunavut, PEI, Newfoundland  & Labrador, and the Yukon. We hope to extend free shipping to these provinces soon.

  • Free ship orders ship within 1-2 business days of receiving the order.
  • If an order is returned for refund or exchange the original shipping charge incurred and paid by Racquet Science will be deducted from the refund/exchange.

Discounted Shipping to USA

Only for US customers shipping to a USA address.

For a trial period we are offering discounted shipping on USA orders over $199.  Use coupon code - USship - during checkout* to get $15 off your order to help with shipping costs.

* Shipping discount cannot be applied after the the sale is complete. Be sure to use during checkout.

USA orders are shipped by UPS and tracking info will be emailed upon shipping to email provided.

Lost/Damaged Orders

Lost or damaged orders must be reported within 5 days of expected delivery date. If a carrier refuses to accept a claim for a lost or damaged shipment because the time lapse exceeds its liability period, the loss will be assumed by the customer.

  • Damaged delivery boxes should be noted with the carrier at time of delivery.
  • Racquet Science will not be liable for losses resulting from shipping delays, errors or non-delivery.
  • Losses or damage on returned items are the customers responsibility. Please make sure your parcel is insured and tracked.