Free or Flat Rate Shipping Details
Free Local Delivery - Kingston, ON - Now Live! - Details here.
Orders over $199 and under 6kg ship for free in Canada and to the USA.
Orders under $199 and under 6 kg are shipped via low cost flat rates starting at $6.99 in Canada and $9.99 in the USA.
- All shipments by Expedited, Express, and Priority are insured for $100 against loss, theft, and damage.
- Tracking information will be provided on all supported shipping services (Expedited and up).
- Our aim is to ship your order within 48 hours of receiving it, excluding weekends and holidays.
- Offer NOT valid on cases of tennis & squash balls or orders containing demo racquets.
- Free and flat rate are based on a shipment weighing 6kg or less
- two - 9 racquet bags or
- 2 racquets +2 pair of shoes (no shoe boxes)
- 6 racquets
Canada - Flat Rate Shipping (orders under $199)
There are two delivery speed choices for orders under 6kg - volumetric.
- Regular Delivery: $6.99 4-7 business day delivery
- Expedited Delivery: $9.99 1-5 business days delivery
Canada - Free Shipping
Currently we are offering free shipping on Canadian orders over $199 to all provinces except NWT, Nunavut, PEI, Newfoundland & Labrador, and the Yukon. We hope to extend free shipping to these provinces soon.
Delivery time is 4-7 business days.
USA - Flat Rate Shipping (orders under $199)
There are two delivery speed choices for US orders under $199 & under 6kg.
- Regular Delivery: $9.99 ( 6-9 business day delivery
- Expedited Delivery: $14.99 (4-7 business day delivery)
USA - Free Shipping
Currently we are offering free shipping on USA orders over $199 to 48 contiguous states. 6-9 business day delivery.
Notes to shipping items above:
- Delivery times above are an estimate only and may vary depending on your address. We ship from Kingston, ON Canada.
- When estimating shipping time do not count the day it was shipped.
- Shipping weight is the volumetric weight of the box as outlined by Canada Post and UPS, not product weight.
- Free ship and Flat Rate rates are based on a volumetric weight of 6 kg or less. Volumetric weight is calculated by box dimension in inches (length x width x height) / 5000. Eg (75x33x12) / 5000 = 5.94 kg
- Overweight (6kg+) or remote/distant delivery orders may be subject to a shipping surcharge. We will contact you before processing the order.
- We reserve the right to cancel an order for any reason.
- Free Shipping is based on order total before taxes.
Lost/Damaged Orders
Lost or damaged orders must be reported within 5 days of expected delivery date. If a carrier refuses to accept a claim for a lost or damaged shipment because the time lapse exceeds its liability period, the loss will be assumed by the customer.
- Damaged delivery boxes should be noted with the carrier at time of delivery.
- Racquet Science will not be liable for losses resulting from shipping delays, errors or non-delivery.
- Losses or damage on returned items are the customers responsibility. Please make sure your parcel is insured and tracked.