- Online orders are shipped Tuesday-Friday.
- Curbside pick-up is available for Kingston, ON customers. Orders can be placed online or via phone.
- Free Local Delivery - Kingston, ON - Details here
- Free Shipping in Canada / Discounted to USA on $199 orders.
- Please note - Delivery time guarantees by carriers are not available at this time.
Canada - orders over $89 before tax
Canadian orders $89+ and under 4kg ship for free in Canada. See details below.
Canada - Orders under $89 before tax
For a limited time we are offering discounted shipping at a flat rate for orders under $89 in Canada. See details below.
- Canada ON/QC - Ground $12.99 / Expedited $14.99
- Canada West - Ground $15.99 / Expedited $19.99
- Canada Maritimes - Ground $16.99 / Expedited $19.99
USA - Orders under $199 before tax
There are two delivery speed choices for US orders under $199 & under 4kg. See details below.
- Ground Delivery: $29.99 ( 6-10 business day delivery)
- Expedited Delivery: $39.99 (4-7 business day delivery)
USA - Orders over $199 before tax
Receive discounted Shipping - for a limited time on orders $199+ and under 4kg volumetric weight. See details below.
- Ground shipping - $19.99 ( 6-10 business day delivery)
- Expedited Delivery - $29.99 (4-7 business day delivery)
Delivery times above are an estimate only and may vary depending on your address. We ship from Kingston, ON Canada.
Overweight (4kg+), remote, or Extended Delivery Distances (EDD) may be subject to a shipping surcharge. We will contact you before shipping your order.
General Shipping Details
- Orders with paid shipping placed before Noon EST Tue-Fri will ship within 24 hours. Orders placed Sun/Mon will ship on Tuesday.
- Orders with free shipping promotion will ship within 1-2 business days of receiving the order.
- Free shipping offers are not valid on cases of tennis, squash, pickleball balls, and badminton shuttles or orders containing demo racquets.
- Free and flat rate are based on a shipment weighing 4kg or less.
- When items are returned from Free shipping orders and the new order amount falls below $89, the original shipping charge paid will be deducted from the refund.
- Shipping time does not include the day it was shipped.
- Shipping weight is the volumetric weight of the box as outlined by Canada Post and UPS, not product weight.
- We reserve the right to cancel an order.
Example of what a 4kg box can carry is:
- 1 - 6 racquet bag
- 2 tennis or 4 squash or 4 badminton racquets
- 2 pair of shoes
- 4 pickleball paddles
Lost or damaged orders must be reported within 7 days of expected delivery date. If a carrier refuses to accept a claim for a lost or damaged shipment because the time lapse exceeds its liability period, the loss will be assumed by the customer.
- Damaged delivery boxes should be noted with the carrier at time of delivery.
- Racquet Science will not be liable for losses resulting from shipping delays, errors, non-delivery, or theft.
- Losses or damage on returned items are the customers responsibility. We recommend your parcel is insured, trackable, and a signature required.
If you have more questions - feel free to reach us:
by email - firstname.lastname@example.org
by phone - 1.613.766.3231 Tue-Fri 11am-5pm EST .
Larry Howes and the Racquet Science Team