Shipping Details
- Shipping days are Tuesday-Friday.
- We are closed Sunday & Monday.
- Free Local Delivery - Kingston, ON - Details here
- Order pick-ups - Orders can be placed online or via phone.
Free Shipping on orders $150+ in Canada
- Free shipping applies to regular priced items only and shipping to major centers across Canada. Remote areas and discounted items may incur shipping charges.
Orders placed before Noon EST Tue-Fri are shipped on the next business day via Ground service. Orders placed on Sat/Sun/Mon will ship on Tuesday.
Need it faster? We offer a quick ship option at a reduced cost for orders over $150 via Expedited shipping service.
- Orders placed before Noon EST Tuesday-Friday ship out on the same day.
- Orders placed on Sat/Sun/Mon are most often shipped out on Tuesday.
Shipping costs and delivery time can be seen by clicking "Shipping Estimate" when items are in the cart or during checkout.
Overweight/size parcels, discounted items, remote addresses, or Extended Delivery Distances may be subject to a shipping surcharge. We will contact you before shipping your order.
See further details below.
Canada - Orders under $150
Orders under $150 are shipped out on the same day if ordered before Noon EST Tuesday - Friday.
Orders placed Sat/Sun/Mon are shipped out on Tuesday when we are back to work.
Shipping costs and delivery time can be seen by clicking "Shipping Estimate" when items are in the cart or during checkout.
Overweight/size parcels, discounted items, remote addresses, or Extended Delivery Distances may be subject to a shipping surcharge. We will contact you before shipping your order.
See further details below.
USA - Orders under $199 before tax
There are two delivery speed choices for US orders under $199 & under 4kg.
Shipping costs and delivery time can be seen by clicking "Shipping Estimate" when items are in the cart or during checkout.
See further details below.
USA - Orders over $199 before tax
Receive discounted Shipping - for a limited time on orders $199+ and under 4kg volumetric weight.
Shipping costs and delivery time can be seen by clicking "Shipping Estimate" when items are in the cart or during checkout.
Please note, US parcels may from time to time, be stopped by the US Border Patrol / Customs for inspection. This may delay delivery times and is out of our control, guaranteed delivery times will not apply.
General Shipping Details
- Orders with paid shipping placed before Noon EST Tue-Fri will ship out on the same day. Orders placed Sat/Sun/Mon will ship on Tuesday.
- Orders with free shipping placed before Noon EST Tue-Fri will ship out on the next business day. Orders placed Sat/Sun/Mon will ship on Tuesday.
- The Free shipping offer is based on the order total before tax.
- The Free shipping offer is not valid on cases of tennis, squash, pickleball balls, and badminton shuttles or orders containing demo racquets/paddles.
- Product that is marked down does not qualify for free shipping.
- Free and flat rate are based on a shipment weighing 4kg or less.
- When items are returned from Free shipping orders and the new order amount falls below $150, the original shipping charge paid will be deducted from the refund.
- Shipping time does not include the day it was shipped or the processing time.
- Delivery times above are an estimate only and may vary depending on your address. We ship from Kingston, ON Canada.
- Shipping weight is the volumetric weight of the box as outlined by Canada Post and UPS, not product weight.
- Overweight (4kg+), remote, or Extended Delivery Distances (EDD) may be subject to a shipping surcharge. We will contact you before shipping your order.
- We reserve the right to cancel any order.
Example of what a 4kg box can carry is:
- 1 tennis or 2 squash or 2 badminton racquets
- 1 pair of shoes
- 2 pickleball paddles
Lost/Damaged Orders
Lost or damaged orders must be reported within 7 days of expected delivery date. If a carrier refuses to accept a claim for a lost or damaged shipment because the time lapse exceeds its liability period, the loss will be assumed by the customer.
- Damaged delivery boxes should be noted with the carrier at time of delivery.
- All parcels are insured for up to $100 against non delivery or damage. Claims must be made within 3 days of non delivery or damage.
- Racquet Science will not be liable for losses resulting from shipping delays, errors, or theft.
- Losses or damage on returned items are the customers responsibility. We recommend your parcel is insured, trackable, and a signature required.
If you have more questions - feel free to reach us:
by email - info@racquet-science.com
by phone - 1.613.766.3231 Tue-Fri 11am-5pm EST .
Best regards,
Larry Howes and the Racquet Science Team