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Free shipping on Canadian orders $89+ / Discounted shipping on USA orders $199+
Click for Details
Free shipping on Canadian orders $89+
Click for Details

Shipping Details

-For a limited time-
Free ground shipping on orders $89+ within Canada & 
Discounted shipping to USA on $199+ orders.
See details below.

  • Online orders are shipped Tuesday-Friday.
  • Curbside pick-up is available for Kingston, ON customers. Orders can be placed online or via phone.
  • Free Local Delivery - Kingston, ON - Details here
  • Free Shipping in Canada / Discounted to USA on $199 orders.
  • Please note - Delivery time guarantees by carriers are not available at this time.

Canada - orders over $89 before tax

Canadian orders $89+ and under 4kg ship for free in Canada. See details  below.

Canada - Orders under $89 before tax

For a limited time we are offering discounted shipping at a flat rate for orders under $89 in Canada. See details below.

  • Canada ON/QC - Ground $12.99 / Expedited $14.99
  • Canada West - Ground $15.99 / Expedited $19.99
  • Canada Maritimes - Ground $16.99 / Expedited $19.99

 

USA - Orders under $199 before tax

There are two delivery speed choices for US orders under $199 & under 4kg. See details below.

  • Ground Delivery:  $29.99 ( 6-10 business day delivery)
  • Expedited Delivery: $39.99  (4-7 business day delivery)

USA - Orders over $199 before tax

Receive discounted Shipping - for a limited time on orders $199+ and under 4kg volumetric weight. See details below.

  • Ground shipping - $19.99 ( 6-10 business day delivery)
  • Expedited Delivery - $29.99  (4-7 business day delivery)

Delivery times above are an estimate only and may vary depending on your address. We ship from Kingston, ON Canada.

Overweight (4kg+), remote, or Extended Delivery Distances (EDD) may be subject to a shipping surcharge. We will contact you before shipping your order.

      General Shipping Details

      • Orders with paid shipping placed before Noon EST Tue-Fri will ship within 24 hours. Orders placed Sun/Mon will ship on Tuesday.
      • Orders with free shipping promotion will ship within 1-2 business days of receiving the order.
      • Free shipping offers are not valid on cases of tennis, squash, pickleball balls, and badminton shuttles or orders containing demo racquets.
      • Free and flat rate are based on a shipment weighing 4kg or less.
      • When items are returned from Free shipping orders and the new order amount falls below $89, the original shipping charge paid will be deducted from the refund.
      • Shipping time does not include the day it was shipped.
      • Shipping weight is the volumetric weight of the box as outlined by Canada Post and UPS, not product weight.
      • We reserve the right to cancel an order.

      Example of what a 4kg box can carry is:

      • 1 - 6 racquet bag
      • 2 tennis or 4 squash or 4 badminton racquets
      • 2 pair of shoes
      • 4 pickleball paddles

       Lost/Damaged Orders

      Lost or damaged orders must be reported within 7 days of expected delivery date. If a carrier refuses to accept a claim for a lost or damaged shipment because the time lapse exceeds its liability period, the loss will be assumed by the customer.

      • Damaged delivery boxes should be noted with the carrier at time of delivery.
      • Racquet Science will not be liable for losses resulting from shipping delays, errors, non-delivery, or theft.
      • Losses or damage on returned items are the customers responsibility. We recommend your parcel is insured, trackable, and a signature required.

      If you have more questions - feel free to reach us:

      by email - info@racquet-science.com

      by phone - 1.613.766.3231 Tue-Fri 11am-5pm EST .

      Best regards,

      Larry Howes and the Racquet Science Team