Frequently Asked Questions
More questions? Email us at firstname.lastname@example.org or call us at 1.613.766.3231 Tue-Fri 11-5pm EST.
Yes, we do both! Besides providing great customer service in finding you the right gear, Racquet Science wants to make sure you get the best value before and after your purchase.
We regularly monitor our competitors to make sure we have the best price. However, if you find a lower price, let us know and we will verify and Price Match it.
We also understand how frustrating it can be to purchase a product and soon find out that the price was reduced. To give you the peace of mind of purchasing your gear with Racquet Science, we offer a 14-day Price Guarantee. If you find a lower price from our competitors or if we lower our price within 14 days of purchase, contact us and we will verify and credit you the difference.
The following conditions apply to both Price Match and Price Guarantee:
- We must be able to verify the lower price (i.e. Website)
- The competitor must be an authorized dealer of the product in question.
- The competitor must have the exact product in stock and available for sale (including the desired colour and size if applicable)
- The competitors landed price price including shipping fee's will be factored in.
- If the competitor is not domestic, any additional shipping or customs/duties fees will be considered when matching the final price.
- One price match request per order. We do not price match multiple requests from mutiple competitors on the same order.
- Additional Racquet Science offers or discount promotions do not apply to price matched items.
Yes, we offer free expedited shipping on orders over $199 in Canada & USA. For the complete details go to Shipping Details.
Yes we do. We are located in beautiful Kingston, Ontario at 332a Barrie Street, K7K 3T1. Check here for store hours or to contact us.
IMPORTANT - The retail store will be open by appointment only for the month of January.
To schedule a time contact me below.
- email (email@example.com),
- text (613.770.4214)
- chat from the website (bottom icon on homepage)
The website is open for orders and we will be shipping orders within 24-48 hours of receiving them (Tue-Friday).
Kingston customers - we offer free local delivery on orders over $39
Larry Howes & the Racquet Science Team
Yes, we service all tennis, squash, and badminton racquets as well as customize racquets & paddles for players looking to change the weight / balance of their racquets for specific performance targets.
We are a certified United States Racquet Stringers Association (USRSA) shop with a Master Racquet Technician (MRT) on staff to help with all your racquet & paddle needs.