Frequently Asked Questions

Warranties and Returns

  • We want you to be 100% happy with your purchase. This is why we have a 30 day return period so you can return any new/unused item purchased from us in the original condition with all packaging and any free items included with purchase as well.
  • Restocking fee - If you decide to return the item for a refund there will be a 10% restocking fee. If you decide to exchange it for a similar or higher priced item there is no restocking fee, 0%.
  • Refund will be made back onto the same credit card used for the transaction.
US returns/warranties - return by USPS only and fill out form CP-72 marking that it is a returned item with no value. Items shipped by other couriers may incur charges that will be deducted from your refund. We recommend you insure and add tracking option to your parcel.
  • Please fill out the attached form ---attached form--- and:
  • 1) email us a copy before returning item
  • 2) include with your item.  

CAD returns/warranties - return by courier of your choice. We recommend you insure and add tracking option to your parcel.

  • Please fill out the attached form ---attached form--- and:
  • 1) email us a copy before returning item
  • 2) include with your item.  
Contact Us
  • Email: info@racquet-science.com
  • Telephone: 1.613.766.3231 Tue-Fri 10am-5pm EST
  • Store:  Racquet Science, 332a Barrie Street, Kingston, ON K7K 3T1.